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LDG

FAQ

You can place an order with us in the following ways:
If you are already our customer:

  • by logging into your account on our B2B platform;
  • by sending an email to your sales representative;

If you are not our customer but wish to place an order:

LDG offers:

  • delivery with our own transport to the client's office, site, or warehouse located within Sofia;
  • free delivery to a courier office for orders placed through our B2B platform;
  • delivery to the client's address using a courier of their choice – at the client's expense

For details, please contact your sales representative.

Access to our B2B platform is provided by our sales representatives to companies with which we have established business relations. If you wish to gain access to our B2B platform – contact your sales representative, email us at sales@ldg-bg.com, or fill out our access request form here.

Yes. LDG offers the possibility to reserve quantities under certain conditions and for a specified period of time.

For specific inquiries, please contact your sales representative.

Yes. Discounts and other terms of working with us (shipping, deferred payment) are negotiated with our sales representatives.

Yes. To discuss special terms for a specific site or project – please contact your sales representative.

You have the option to return or exchange a product purchased from us with the consent of your sales representative and if the item is of a commercial nature.

LDG works only with certified European brands and provides a two-year warranty from the date of product purchase.


The warranty is valid only with a proof of purchase showing the date the product was bought from LDG. 
If a claim is needed, please contact your retailer.

Yes. We organize:

  • technical trainings;
  • demonstrations;
  • product presentations

Yes, LDG provides product catalogs and, under certain conditions, sample items.
Please consult your sales representative.

Yes – for certain brands, we offer:

  • displays;
  • promotional materials;
  • joint campaigns;
  • training for your customers.

Terms are negotiated individually.

  • Monday – Friday: 7:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 2:00 PM

Yes. You can find up-to-date information on our B2B platform, which is updated in real time.

At LDG, we have technical support available to assist you with information
regarding the applications, specifications, and requirements of the products we offer.
Contact our technical team directly (contact details are provided on our website)
or through your sales representative.